3131 E. Camelback Road Ste. 440
Phoenix, AZ 85016
F: 602.840.0413
Email: support@2xlgames.com
Found a bug? Have any feedback for us? Are you running into walls and want to let us know? Send us an email. Let us know what you need help with.
Support requests made by phone call will not be returned.
Frequently Asked Questions are listed below! Please check these out, maybe your question is already answered.
Occasionally after running any of our games for the first time on your device, the game will launch, load, and then return to the iPhone/iPod menu. There are two ways to solve this issue:
1) Reboot
- Turn off your device
- Turn it back on
- Run the App.
2) Remove and Re-sync
- Delete the App off of your iPhone/iPod Touch.
- Re-install the App by syncing your device with iTunes.
If the two solutions above do not work…
Please delete the game from iTunes, and re-download it. You may need to get in touch with Apple so as not to be charged a second time (Apple iTunes Support: www.apple.com/support/itunes/)
There are a couple of reasons why your profile could be illegal.
- Your username must be at least 5 letters long, and you won’t be able to exceed 12.
- Please refrain from using foul language in your profile name.
- If you are creating a 2XL Live account, your username may already be in use by someone else
- If you are creating a 2XL Live profile, be sure to enter a password.
In multiplayer, if the game doesn’t connect the first time you try to join a session, try again several times until you do connect. The game only makes a single attempt to connect when you press the button and if it fails it does not try again in the current version.
Here’s the best way to ensure your stats are uploaded to the 2XL Live server…
- Please be sure you are connected to a stable internet connection.
- After you select your profile go to the main menu.
- Stay at the main menu for a few minutes. It takes some time to communicate between your device and our server.
- Check online at live.2xlgames.com to see if your profile has been uploaded properly.
If you’ve accidentally deleted the game, you’ll need to contact Apple iTunes support to be able to re-download the game through iTunes: www.apple.com/support/itunes/