3131 E. Camelback Road Ste. 440
Phoenix, AZ 85016
F: 602.956.2100
Email: support@2xlgames.com
Found a bug? Have any feedback for us? Send us an email. Let us know what you need help with.
Please provide us with some details.
Mobile device users; please tell us:
1) Device (iPod Touch, iPhone, iPad)
2) If iPod/iPhone, what generation?
3) Device OS
PC users; please tell us:
1) Processor w/chipset if possible
2) Amount of ram
3) Graphic card — brand and specs
4) Audio Card — brand and specs
5) OS
Support requests made by phone call will not be returned.
Frequently Asked Questions are listed below! Please check these out, maybe your question is already answered.
There is a known issue with the movie player when running Trophylite (non-HD Version), Supercross, ATV and ATV Lite on the iPad. If you let the intro movie finish playing, the initial game screen (profile select) will appear and you can play the app. We are in the process of making an update to address this issue and will have an update available in the iTunes store soon. We apologize for the inconvenience and appreciate your support and patience.
There are a couple of reasons why your profile could be illegal.
- Your username must be at least 5 letters long, and you won’t be able to exceed 12.
- If your username contains a space.
- Please refrain from using foul language in your profile name.
- If you are creating a 2XL Live account, your username may already be in use by someone else
- If you are creating a 2XL Live profile, be sure to enter a password.
In multiplayer, if the game doesn’t connect the first time you try to join a session, try again several times until you do connect. The game only makes a single attempt to connect when you press the button and if it fails it does not try again in the current version.
Here’s the best way to ensure your stats are uploaded to the 2XL Live server…
- Please be sure you are connected to a stable internet connection.
- After you select your profile go to the main menu.
- Stay at the main menu for a few minutes. It takes some time to communicate between your device and our server.
- Check online at live.2xlgames.com to see if your profile has been uploaded properly.
If you’ve accidentally deleted the game on your iPhone or iPod, you’ll need to contact Apple iTunes support to be able to re-download the game through iTunes: www.apple.com/support/itunes/
Unfortunately, online support for BAJA has been discontinued by the game’s publisher.